How to lớn standardize Viettel, VNPT, Mobifone sim information in Vietnam?
According to lớn the provisions of Clause 3 Article 15 of Decree 25 /2011/ND-CP as amended by Article 1 of Decree 49/2017/ND-CP, di động subscribers need to provide accurate personal information to lớn carriers. In order to lớn help protect the interests of customers using the service & limit the situation of junk SIM cards on the market.
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At the same time, according to the Government's information, on March 31, subscribers who do not standardize information will be locked one way. Therefore, people need to standardize the SIM thẻ information of the phone they are using
Below is a guide to lớn help people standardize phone SIM information of three major carriers Viettel, VNPT, Mobifone.
(1) Standardize Mobifone phone sim information
Option 1: Go to lớn the nearest Mobifone store
Note: Customers need khổng lồ bring identification documents for the teller to tư vấn at the counter.
Option 2: Use the My Mobifone tiện ích on your phone
- Step 1: download the My Mobifone application. Log in khổng lồ the phone number to register information using OTP.
- Step 2: At the main interface of the application, click on More in the right corner below the interface, select Customer Information.
Select "Subscriber information" to kiểm tra the information.
Select "Subscribe khổng lồ information" khổng lồ update the subscriber information again.
- Step 3: When clicking "Register information", the system will ask to enter the OTP code before updating the subscriber information
- Step 4: Take a photo of your identity card/national ID/passport/front/back passport & portrait photo. Sign on the tiện ích screen & select "Continue"
- Step 5: Personal information is recognized by the AI system through updated images in Step 4. Customers kiểm tra the information và update the missing information. Select Agree khổng lồ commit và "Confirm"
- Step 6: After clicking "Confirm" the system requires entering the OTP code to lớn agree lớn update subscriber information.
Option 3: Via https://tttb.Mobifone.vn/ trang web
- Step 1: Enter the number of subscribers lớn update information then click continue
- Step 2: The system will send the OTP code to the entered phone number. Enter the OTP và click continue
- Step 3: Upload photos including: Front document photo, back document photo và portrait photo và click continue.
- Step 4: check the information that the system has extracted data from the uploaded image including: Full name, date of birth, gender, identity thẻ number (No editing allowed), date of issue, place of issue. Then perform the signature & signature box and check the subscriber number owner commitment. Click validate information lớn complete the operation Change subscriber information.
Option 4: Mobifone will come to support at home
This khung of support for specific customers, older people ...
(2) Standardize Viettel phone SIM information
- Step 1: Customers tải về My Viettel application
- Step 2: Scan QRCode or access: https://viettel.vn/
- Step 3: Enter the phone number to lớn normalize, click on "Get OTP login" và log in khổng lồ the application
- Step 4: Update information, take 2-sided photos of ID card/ citizen identity thẻ / Passport và portrait photo
- Step 5: check the information on the screen.
Note: In case of displaying the authentication step via video call, customers click to lớn connect customer care staff khổng lồ complete the standardization of information.
(3) Standardize VNPT/VINAPHONE sim information
Option 1: check and match subscriber information through My VNPT application
- Step 1: tải về My VNPT application on Appstore (for i
OS operating system) or CH Play (Android device).
- Step 2: Log in to lớn My VNPT application (or register if this is the first time to use) with Vina
Phone phone number to lớn check.
- Step 3: At the main interface, select the "Subscriber information" section
- Step 4: For customers who have to standardize / match subscriber information, there will be an option "Update information", customers click and follow the instructions.
Option 2: check the information on the website http://my.vnpt.com.vn
- Step 1: Customers need khổng lồ access my.vnpt.com.vn website, log in khổng lồ Vina
Phone phone number lớn look up. Vina
Phone will send the OTP code to the registered subscriber number of the customer.
- Step 2: After logging in, customers select "Subscriber Information" or select Menu/Account Management of Personal Information package.
- Step 3: For customers who have lớn standardize / match subscriber information, there will be an option lớn "Update information", customers click and follow the instructions.
Option 3: Customers go to Vina
Phone's nearest transactions points nationwide to lớn be supported by Vina
Phone staff.
Note: customers need to lớn bring their ID card when visiting transactions points.
Vina
Phone's 18001091 customer care switchboard operating 24/7 will support and answer customers with all necessary information in the process of standardizing subscriber information.
Vietnam: How to standardize Viettel, VNPT, mobifone sim information? What should the subscriber information include?
What should the subscriber information in Vietnam include?
Pursuant to Clause 5 Article 15 of Decree 25/2011/ND-CP (as amended by Clause 5 Article 1 of Decree 49/2017/ND-CP) stipulating that subscriber information includes:
- Subscriber numbers; user of each subscriber number: for individual client (subscriber number for the client himself/herself; for his/her biological or adopted child aged under 14; for his/her ward; for equipment); for organizational client (subscriber numbers for its employees; for equipment);
- Individual’s information as shown in his/her identity paper, including:
+ Full name;
+ Date of birth;
+ Nationality; number, date of issue, issuing agency or place of issue;
+ Place of permanent residence registration (for Vietnamese nationals);
- Information on the organization's papers, including:
+ Name of the organization;
+ Address of transactions office;
+ Information on the identity document of the person entering into the contract according to lớn the form, general transactions conditions và information on the identity document of each individual belonging lớn the organization corresponding to the number of subscribers assigned khổng lồ that individual (in case the organization assigns it khổng lồ the user) as prescribed at Point b Clause 5 Article 1 of Decree 49/2017/ND-CP
- Digital representations of documents presented by clients when concluding Contracts;
- Photos of persons who directly conclude Contracts (for điện thoại telecommunications services); digital representation of certificate of subscriber information or certificate of subscriber information bearing electronic signature (for prepaid telecommunications services);
- Billing method (prepaid or postpaid);
- Full name of advisor; time of concluding Contract; time of updating subscriber information (if subscriber information is updated by the client); the POS’s address and telephone number.
What instructions has the government given to smartphone telecommunications enterprises lớn thoroughly solve the situation of junk SIM cards, document forgery in Vietnam?
In Section 3 of Notification 174/TB-VPCP in 2022, the Government has issued instructions lớn telecommunications enterprises including: Viettel Group, Vietnam Post & Telecommunications Group (VNPT), Mobifone Telecommunications Corporation, Global Telecommunications Corporation (GTel), Vietnammobile thiết bị di động Telecommunications Joint Stock Company is as follows:
- Urgently coordinate with the Ministry of Public Security of Vietnam and the Ministry of Information and Communications of Vietnam lớn connect subscriber information (except confidential information) with the Vietnam national database on population, immediately kiểm tra active SIM data to ensure correct authentication between 3 components:
(i) Information of subscribers registered at telecommunications enterprises,
(ii) Personal information of subscribers in the Vietnam National Database on Population and
(iii) Information about who actually owns/uses/holds the SIM card, completed by July 30, 2022;
- Develop plans, check and update information for subscriber numbers that have been determined by the Vietnam national database on population to have inaccurate information as prescribed, ensuring completion before September 30, 2022;
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About 3 million sản phẩm điện thoại phone subscribers whose personal information registrationdoesn’t match the national population database will have their phone service cut off by the over of this month,the Ministry of Information and Communications has said.
Deputy head of the ministry’s Department of Telecommunications Nguyễn Phong Nhã said as of March 21, about 1.1 million subscribers hadprovided accurate personal information, including name, identification number và profile picture.
The information has matched the national database on population, which contains nearly 4 million sản phẩm điện thoại phone subscribers from popular carriers like Vina
Phone, Mobifone và Viettel.
Although there are six days left to địa chỉ information, the number of subscribers updating personal information as required in recent days has slowed, according lớn Nhã.
Mobi
Fone and Vina
Phone carriers told the online newspaper zing.vn that in the first several days, the carriers received updated information from about 200,000 subscribers each day.
The number decreased lớn 150,000 subscribers as time passed.
Authorities estimate that the di động carriers have completed the information update from 27 per cent of total acquired subscribers.
According to lớn the smartphone carriers, a large number of mobile subscribers have more than one SIM cards or rarely use the SIM cards they have bought, so they didn’t receive notifications from the mobile carriers about the information update.
Under Decree 49 on điện thoại telecommunications, all SIM cards bearing incorrect information or even lacking identity information of their owners must be deactivated by the end of this month in an attempt of eliminating junk SIM cards.
Mobile phone providers will send notifications to subscribers with incorrect information khổng lồ ask them lớn update their details.
Those who fail lớn register their information as requiredwill have their outgoing calls blocked in the first 15 days và have the service disconnectedin the following days.
Mobile phone carriers said overloading may occur near the deadline of the information update, and recommended users update the information soon through online or in-person channels.
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The department has asked di động phone providers khổng lồ actively review and notify subscribers in appropriate forms khổng lồ ensure that all users will receive notifications.